Benchmark will refund any products within 30 days as long as the item is unused and returned in new condition with all original components. Customers are responsible for returning the product to Benchmark in the original packaging material. A 20% restock fee may apply to certain items. Custom or special-order items are not refundable unless return is due to manufacturer error or defect. Credits will be processed after return items have been inspected and approved for refund.

Please contact the Benchmark Client Services department for a Return Authorization number to begin the return process:

Email: CSR@BTG-US.com

Phone: 470-865-6000 Option #3

Any order received BEFORE 3:00 PM Eastern time will be processed and shipped same day. Orders placed after 3:00 PM will be processed the next business day.